When you book your holiday through Your Parks, we will take a deposit of 15% of the total value of your reservation at the time of booking. The remainder is due at least 28 days before the start of your stay.

If you experience any problems while on your holiday, please speak to a member of staff at the park as soon as possible to see if they can remedy the situation for you. Please note that we do not monitor parks for quality or service, as such complaints about parks should be directed directly to the owners. If you find the park, accommodation or facilities differ substantially from the details contained in the listing on Your Parks, please let us know and we can contact the park owner to investigate.

If you have forgotten your password, please use the password reset function. Simply click on the ‘Forgotten password’ link at login and we will send details of how to create a new password to your registered email address. If you are having other problems accessing your account, please contact us on info@yourparks.co.uk and one of our team will assist you.

All the facilities at each park are listed on the park page, in the park features section.

Currently you can’t change your booking once it has been processed. You can only cancel your reservation. If you wish to add extras, please contact the park directly to see if this can be arranged.